e-Service FAQ 


eTeller FAQ

  • How to set up your account for eTeller Home Banking.

    Select the eTeller login button located at the top of the left-hand menu. By selecting the login button you will be redirected to the eTeller Login page where you will find a link displaying, "Sign-Up for eTeller Account access." Select the Sign-Up link and fill in the required information. Once the information is correctly entered in, select the submit button to enroll for eTeller online account access.
  • How to clear cache, temporary Internet history, passwords, and delete cookies.

    The following steps will assist you in clearing and deleting any unneeded content or history.
    1. Go to Tools and select "Internet Options".
    2. The Internet Options dialog window will appear. On the General Tab, under the Browsing History section, select "Delete".
    3. From the Delete Browsing History window, select the appropriate choices to delete, or select the "Delete All" button located at the bottom of the Delete Browsing History window.
    4. When prompted, select "Yes" to delete the requested content and history.
    5. Select, "Close" and "OK" to close any Internet Options windows.
  • How to enable cookies.

    The following steps will assist you in enabling cookies for your Internet browser.
    1. Go to Tools and select "Internet Options".
    2. The Internet Options dialog window will appear. On the Privacy Tab, select the "Advanced" button.
    3. From the Advanced Privacy Settings window, make sure that both First & Third-party cookies are set to "Accept" and the "Override automatic cookie handling" is not checked.
  • What is my eTeller account number?

    Your eTeller account number is the same as your Members First account number. If you currently have a checking account, you can locate your account number from the MICR line on the bottom of your checks. You can also contact any of our Member Service Representatives who can assist you in locating your account number.
  • How long can my eTeller password be?

    Your password must be at least six (6) characters long, and may be up to nine (9) characters long. Additionally, to help provide better security to your account, your password must contain at least two (2) numeric characters and four (4) alpha characters (i.e. bpfr34, or jb23jill).
  • Why do I have Challenge Questions?

    The challenge questions are an additional security feature to compliment the security features already in place. The challenge questions offer an additional layer of security to ensure that any access to your online eTeller account is established from a trusted source.
  • How many Challenge Questions do I have to answer?

    You must enter in a minimum of six (6) answers to the list of ten (10) available challenge questions. Be sure to remember what answers you have chosen and keep your answers to a moderate length and complexity to reduce any issues with accessing your eTeller account.
  • Is my eTeller account access secure?

    Yes, Members First eServices provide enhanced security features ensuring your financial information is protected 24 hours a day, 7 days a week. All online access is protected and monitored by internal and external firewall devices that restrict intrusion from any external sources. Additionally, all online access is protected with 128-bit encryption, security passwords, and security challenge questions to guarantee the security of your information. Remember, that any online passwords or challenge answers should be treated as if it were your ATM PIN and should never be revealed to anyone.
  • Where can I find the latest versions of Internet Explorer, Chrome, or Firefox?

    The following links will redirect you to downloads sites where you can download the latest browser.
    Internet Explorer
    Mozilla Firefox
    Google Chrome

Bill Pay FAQ

  • How do I enroll for Bill Pay?

    The following steps will guide you to enroll into the Bill Pay service. To begin using our online Bill Pay Service, you must have a checking account with Members First Credit Union. You also must currently be signed up for our online eTeller access. If you do not have eTeller access, please contact us at 435-723-5231 to have it activated.

    One you are logged in to eTeller, click the "Bill Pay" option from the menu options on the left. You will be taken to the Bill Pay enrollment wizard, which will walk you through the steps of enrolling for our Bill Pay Service.
  • What costs are associated with the Bill Pay service?

    The Bill Pay service is provided to Members First members as a service with no associated cost at this time.
  • Who can I pay using the Bill Pay service?

    Payments to Payees outside of the United States or its territories are prohibited. Tax payments and court ordered payments may be scheduled, however, such payments are discouraged and must be scheduled at your own risk.
  • What type of payment will my payee receive?

    After creating a payee, a "Business Days to Pay" is displayed on the Payee List, The greater value means it is a check payment payee; the lesser value means it is an electronic payment payee.
  • How long can my eTeller password be?

    Your password must be at least six (6) characters long, and may be up to nine (9) characters long. Additionally, to help provide better security to your account, your password must contain at least two (2) numeric characters and four (4) alpha characters (i.e. bpfr34, or jb23jill).
  • How far in advance should I set up payments?

    You should set up payments at least ten (10) days in advance of the payment due date.
  • What do I do if one of my payees's address changes?

    To edit any payee information, on the Payments page, click the Payee List tab. On the line item that represents the payee you wish to edit, select the "View/Edit" button. The "Edit Information" form opens. These fields can then be edited. Make the necessary address or information changes, then select next and accept to complete the changes.
  • Can I schedule recurring payments?

    Yes, recurring payments can be initiated for any payee. When setting up a new merchant, be sure to select "Yes" in the recurring payment field question, "Would you like to make this a Recurring Payment"?
  • Can I place a stop payment on a Bill Pay payment?

    Yes, to cancel a payment that has been scheduled, but not yet disbursed. If you require a stop payment for funds that have already been disbursed, please contact any of our Member Service Representatives for further assistance.