Mobile Banking FAQ

What is a mobile banking app?

Members First CU Mobile Banking apps for iPhone and Android phones are an extension of our online banking service.  They present your account information, provides for transfers between accounts, and allows you to pay bills while on the go or relaxing at home. The information presented in this app is a reflection of your online banking service with the underlying data being the same as the data available using a browser on a PC or Mac.  In addition you can use the location feature to find Members First Credit Union branches and Co-Op network ATMs close to your current location or at some distant location.

Is the app free?

Yes. Members First CU Mobile Banking apps are free to our members, however, your mobile carrier may assess text messaging and/or web access charges.

What if I cannot log in or I do not know my challenge question answers or they are not working?

Your password and challenge question answers are case sensitive and must be entered exactly as they were originally entered (character by character) within our Online Banking service, eTeller.  If you do not know your exact answers, log in to our online banking using a web browser and change your challenge questions. To do this, visit eteller.memfirstcu.com to log in, then choose Change Password, then Challenge Questions. Then re-try your password and challenge answers within the Mobile Banking App. If you still cannot log in, please call 435.723.5231 for assistance.

Is it safe to use this app on my mobile device?

The mobile banking app is protected with SSL encryption, the same security protections our members are provided when using online banking from a web browser.  As an additional security precaution necessary for mobile access, the inactivity time-out period is set to four minutes.  It is always a good idea to only use known, trusted, network connections when accessing financial information from your laptop or from your mobile device. See the next question below for more safety guidelines or click here for Smart Phone Security Tips.

What should I do if I lost my device and/or I am concerned about someone looking at my account information using my device?

Log on to your account using a web browser and change your password. To do this, visit eteller.memfirstcu.com to log in, then choose Change Password, then Account Access Password. You may call 435.723.5231 for assistance during regular business hours. Click here for Smart Phone Security Tips.

Do I need to register to use this app?

No, just use the same login credentials you use for your online banking account.  If you have not yet registered your online banking account you will need to use the browser on a PC or Mac to register and set up your account, setup the payees for bill pay and for general maintenance.  Visit eteller.memfirstcu.com, then choose Sign-up for eTeller under the Online Banking login to get started; or call 435.723.5231 for assistance.

What do I do if the app is not operating correctly?

If the app is not operating correctly and you have read the login and password FAQs above, then it is likely because of a temporary network problem or our online banking site is temporarily unavailable. Use a web browser and log in to Online Banking to verify the service is available and working properly or try the app again a few hours later. You can also power off your mobile device and then power back on and try the app again.  If it is still not working properly please contact 435.723.5231 to report the problem. Please provide as much detail as possible about the problem in your report. 

The app crashed with a Force Close error, what should I do?

For Android: If your device offers the options, please click the Report button on the Force Close dialog to send the report to Google; it contains no personal information, but it will be very helpful in fixing the problem.  Optionally, you can further help us improve the app by listing the steps you took leading up to the problem in an email to our Member Service Center. Before you send the email to us please try the steps again and see if the problems recurs, then tell us in the email if you can repeat the problem or if it only happened once. If you have a persistent problem, please press the Menu button for this Help page and then Tap Enable Debug Log.  Then repeat all of the steps until you encounter the problem.  Once you have encountered the problem with the Debug Log enabled, then return to this Help page, press the Menu button and tap Send Debug Log.  There is no personal information in the log and it will help us solve the problem. Email the log to memserv@memfirstcu.com.

For iPhone: Please send the report to Apple; it contains no personal information, but it will be very helpful in fixing the problem. You can further help us improve the app by listing the steps you took leading up to the problem in an email to Members First CU Member Services (memserv@memfirstcu.com). Before you send the email to us please try the steps again and see if the problems recurs. Tell us in the email if you can repeat the problem or if it only happened once.